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How to choose the right craftsman: 7 things to check

Avoid nasty surprises. Learn what to look for when choosing a craftsman — from CVR checks to reviews and insurance.

Mestermatch3 min read

Choosing the wrong craftsman can cost you dearly — both in money and frustration. Here are 7 concrete things to check before you accept a quote.

1. Check the CVR number

Any serious craftsman has an active CVR number. Look it up on virk.dk and check:

  • Is the company active and registered?
  • How long has it existed?
  • Who is the actual owner?

Avoid craftsmen who only accept cash payment or cannot provide a CVR number. This is a red flag.

2. Read reviews

Reviews from previous customers are the best indicator of quality. Look for:

  • Total number of reviews (not just the average)
  • Recent reviews (the last 6-12 months)
  • How the company responds to negative reviews

A company with 4.2 stars and 50 reviews is often more reliable than one with 5 stars and only 3 reviews.

3. Ask for references

A good craftsman has no problem giving you contact information for 2-3 previous customers with similar projects. Call them and ask:

  • Was the work completed on time?
  • Did the price stay within the agreed amount?
  • How was communication during the project?
  • Would they use the company again?

4. Check insurance

Every craftsman should have professional liability insurance. Ask for documentation and check:

  • That the insurance is active and covers the type of work you need
  • That the policy covers damage to your property during work
  • That there is coverage for defects after completion

5. Compare quotes properly

When comparing quotes, do not just look at the bottom line:

Is everything included?

Check if the quote covers materials, labor, waste disposal, and cleaning after work.

Are materials specified?

A good quote specifies exactly which materials will be used — brand, model, and quality.

Is the timeline realistic?

A quote that promises a kitchen renovation in 3 days is probably unrealistic.

What are the payment terms?

Never pay more than 30% upfront. The rest should be distributed over milestones or paid upon completion.

6. Communication is key

Notice how the craftsman communicates from the start:

  • Do they respond quickly and professionally?
  • Do they ask questions about your project?
  • Do they arrive on time for any inspection?
  • Are they willing to explain the process?

If communication is poor before work starts, it rarely gets better during the project.

7. Get it in writing

No verbal agreements. Everything should be documented:

  • Detailed quote with all items
  • Written contract with start and end date
  • Agreement on payment and possible extra costs
  • Warranty terms
  • Complaint procedure

A craftsman who hesitates to put things in writing is not a craftsman you should hire.

Summary

The cheapest craftsman is rarely the best. Take time to research your options, compare quotes, and trust your gut feeling.

See our price guides for the most popular craftsman tasks: bathroom renovation, kitchen renovation, new roof, painter, plumbing, and electrician.

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